Customer Service

Contact information /
BioAcoustic Research, Inc.
1467 Siskiyou Blvd, #30
Ashland, OR 97520 USA

Tel: (800) 788-0949 (USA only) or (541) 482-2134
Fax: (541) 488-7796
Email: CustomerSupport at ThroughaDogsEar dot com

Contact information for BioAcoustic Research & Development

Joshua Leeds: BARD at ThroughADogsEar dot com
Lisa Spector: Lisa at ThroughaDogsEar dot com

Payment Information

Online ordering is done by credit card only. Visa, Master Card, Discover and American Express accepted. (Please include expiration date and security code on all orders).

Please review all charges and totals before submitting order.

Prices are subject to change without notice.

We are incorporated in Oregon, with no sales tax. 

There are five ways to place an order: by fax, phone, email, or directly from our secure website.

ORDERING BY FAX: Our fax line is open 24 hours a day, 7 days a week. Fax your order with your credit card information to (541) 488-7796.

ORDERING BY PHONE: Our toll-free voicemail is available seven days a week. Call us at (800) 788-0949 and we will return your call within 48 hours PST.

ORDERING BY EMAIL: Send us an Email: Fulfillment at ThroughADogsEar dot com. Please include title, code #, quantity, your name and address, name and address for order delivery (if different than yours), credit card # with expiration date.

ORDERING ONLINE: is a secure site hosted by To order on-line, simply press the “Add to Cart” button on the bottom of each product page. You may change your order at any time prior to the final sale. If you need to change or cancel your order after it has been  completed, either send us an email at Fulfillment at ThroughADogsEar dot com or call and leave instructions at (800) 788-0949.

Shipping Information

Domestic US shipping is by USPS. Please allow 1 week for domestic delivery. International shipping is via USPS air mail, please allow 1-2 weeks for delivery. All orders are processed within 48 hours of placing your order, we ship during weekdays only.                                              


DOMESTIC DELIVERY: Depending on order weight, we ship via the following two methods: USPS First Class and Priority Mail.

EXPEDITED DELIVERY: Please indicate “Priority Mail” on your order. This service takes 2-3 business days.

INTERNATIONAL DELIVERY: All international orders will ship via US Postal Service First Class Mail or Priority Mail International. Customers are responsible for additional fees that may accrue during shipping (customs fees, duties, taxes, etc).

If you have special delivery requirements, call us at (800) 788-0949 (USA) or (541) 482-2134 (outside US), and we will do our best to facilitate timely delivery to locations world-wide.

BACKORDERS: Occasionally, some items may be out of stock. We will ship your order as soon as the items are back in stock, usually within 1 week, we will email you to let you know if the wait will be longer.                                                                                                 


Through a Dog’s Ear takes great pride in the music and books. If a recording you have purchased from does not meet your expectation, we will gladly refund your money or replace it for you, once you have returned the original recording within the undamaged CD case with printed materials. In the event materials have been damaged, there will be a $3.00 fee per item.

Refunds or exchanges must take place within 60 days of the purchase date. Shipping  fees will not be refunded unless the item is defective. Individual items from package sets are not returnable. 

In the unusual event that a recording is defective, we ask that you return it within 60 days of the purchase date for an exchange. Additional shipping charges do not apply to exchanges for defective merchandise.

For iCalmDog returns, click here.

Please contact us for returns at:
Fulfillment at Through a Dog’s Ear dot com
Please let us know if you’d prefer a refund or an exchange.

QUESTIONS? Feel free to ask!
Product Questions:   CustomerSupport at ThroughADogsEar dot com
Shipping Questions: Fulfillment at ThroughADogsEar dot com

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