Customer Service

Contact information

ThroughADogsEar.com / ThroughACatsEar.com
BioAcoustic Research, Inc.
1467 Siskiyou Blvd, #30
Ashland, OR 97520 USA

Tel: (800) 788-0949 (USA only) or (541) 482-2134
Fax: (541) 488-7796
Email: CustomerSupport at ThroughaDogsEar dot com
ThroughADogsEar.com

Customer Service for all Download Purchases:
Email: customerservice@soundstrue.com
Sounds True, Inc.
413 S. Arthur Avenue
Louisville, CO 80027
Tel:  (800) 333-9185
Monday – Friday
7:00 a.m. – 6:00 p.m.
(Outside the U.S., call 303-665-3151.)

Contact information for BioAcoustic Research & Development

Joshua Leeds: BARD at ThroughADogsEar dot com
Lisa Spector: Lisa at ThroughaDogsEar dot com

BioAcoustic Research, Inc.
1257 Siskiyou Blvd, #30
Ashland, OR 97520  USA

Tel: (541) 482-2134

Payment Information

On-line ordering is done by credit card only. Visa, M/C, or American Express accepted. (Please include expiration date on all orders).

If you would like to pay by check or money order, you can call us at (800) 788-0949 and we will send an order form in the mail. You can then mail or fax it back to us.

Please review all charges and totals before submitting order.

Prices are subject to change without notice.

TAX INFORMATION
California residents are required to pay sales tax on an order.

ORDERING INFORMATION
There are five ways to place an order: by mail, fax, phone, Email, or directly from our secure website.

ORDERING BY MAIL:
Please mail your orders to:
BioAcoustic Research, Inc.                                                                                                       Attention: Through a Dog’s Ear
1257 Siskiyou Blvd, #30
Ashland, OR 97520

Include your credit card information (including expiration date) or enclose a check or money order payable to Sound Remedies. Sorry, no cash or COD’s please.

ORDERING BY FAX: Our fax line is open 24 hours a day, 7 days a week. Fax your order with your credit card information to (541) 488-7796.

ORDERING BY PHONE: Our toll-free voice mail is available seven days a week. Call us at (800)788-0949 and we will return your call during business hours PST.

ORDERING BY EMAIL: Send us an Email: Fulfillment at ThroughADogsEar dot com. Please include title, code #, quantity, your name and address, name and address for order delivery (if different than yours), credit card # with expiration date.

ORDERING ON-LINE: ThroughADogsEar.com is a secure sites hosted by Yahoo! To order on-line, simply press the order button on the bottom of each product page. You may change your order at any time prior to the final sale. If you need to change or cancel your order after it has been electronically completed, either send us an Email at Joshua.Leeds at 97520 dot net or call and leave instructions at (800) 788-0949.

Shipping Information

Domestic US shipping is by USPS or UPS. Please allow 1-2 weeks for domestic delivery. International shipping is via air mail with charges added afterwards.

DELIVERY OPTIONS
DOMESTIC DELIVERY: Depending on order value and/or quantity, we ship via the following three methods: US First Class, USPS 3-Day Priority Mail, or UPS. $5.50 for the first item, $1.00 for each additional item.

EXPEDITED DELIVERY: UPS 2nd-Day Air is available within the continental USA for an additional $13-18.00 per package depending on region of the USA. Please indicate “Priority Mail” on your order. This additional fee will be added to your total order cost.

INTERNATIONAL DELIVERY: Unless arranged otherwise, all international orders will ship via US Postal Service Express Mail or UPS. This allows us to insure and track the package in the event of delivery delay. Actual shipping fees plus $5.00 for handling will be added to your order after you’ve placed it. You will not see the shipping/handling charges on your initial order; they will be added after order is shipped.

If you have special delivery requirements, call us at (800) 788-0949 (USA) or (541) 482-2134 (outside US), and we will do our best to facilitate timely delivery to locations world-wide.

RETURN POLICY

30-Day MONEY BACK GUARANTEE!
Through a Dog’s Ear.com takes great pride in the music and books. If a recording you have purchased from ThroughADogsEar.com does not meet your expectation, we will gladly refund your money or replace it for you, once you have returned the original recording within the undamaged CD case with printed materials. In the event materials have been damaged, there will be a $3.00 fee per item.

Refunds or exchanges must take place within 30 days of the purchase date. Shipping and credit card fees are not included in any return calculation. Individual items from package sets are not returnable. Return policy applies to audio CDs only (not downloads).

In the unusual event that a recording is defective, we ask that you return it within 30 days of the purchase date for an exchange. Additional shipping charges do not apply to exchanges for defective merchandise.

HOW TO RETURN OR EXCHANGE MERCHANDISE
On the bottom right of the receipt accompanying your order, you will find a peel-off label with your name at the top and BioAcoustic Research at the bottom. Simply repack your order to avoid damage, put this label on the package, and provide adequate postage. Please include instructions as to a refund or an exchange.

QUESTIONS? Feel free to ask!
Product Questions:   CustomerSupport at ThroughADogsEar dot com
Shipping Questions: Fulfillment at ThroughADogsEar dot com

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