Customer Service
Contact information for ThroughADogsEar.com, Sound-Remedies.com, and 4th Way Fulfillment (the processor of all Through a Dog's Ear purchases)
ThroughADogsEar.com, Sound-Remedies.com
4th Way Fulfillment
1301 Maulhardt Avenue
Oxnard, CA 93036 USA
Tel: (800) 788-0949 (USA only) or (805) 278-9400
Fax: (805) 485-1801
Email: TADE@4thWayFulfillment.com
ThroughADogsEar.com, Sound-Remedies.com
Joshua Leeds
Editorial director/ThroughADogsEar.com
Email: Joshua.Leeds@ThroughaDogsEar.com
Tel: (415) 435-1093
Fax: (415) 435-1078
ThePowerOfSound.com and EssentialSoundSeries.com
Contact information for BioAcoustic Research & Development
Joshua Leeds: Joshua.Leeds@ThroughaDogsEar.com
Lisa Spector: Lisa@ThroughaDogsEar.com
BioAcoustic Research & Development
80-Q N. Cabrillo Highway, #228
Half Moon Bay, CA 94019 USA
Tel: 415.435.1093 (9:00 am-5:00 pm PST)
Payment Information
On-line ordering is done by credit card only. Visa, M/C, or American Express accepted. (Please include expiration date on all orders).
If you would like to pay by check or money order, you can call us at (800) 788-0949 and we will send an order form in the mail. You can then mail or fax it back to us.
Please review all charges and totals before submitting order.
Prices are subject to change without notice.
TAX INFORMATION
California residents are required to pay sales tax on an order.
ORDERING INFORMATION
There are five ways to place an order: by mail, fax, phone, Email, or directly from our secure website.
ORDERING BY MAIL:
Please mail your orders to:
Sound Remedies/Through a Dog's Ear
1301 Maulhardt Avenue
Oxnard, CA 93030
Include your credit card information (including expiration date) or enclose a check or money order payable to Sound Remedies. Sorry, no cash or COD's please.
ORDERING BY FAX: Our fax line is open 24 hours a day, 7 days a week. Fax your order with your credit card information to (805) 485-1801.
ORDERING BY PHONE: Operators are available 8:00-6:00 PST, M-F. Our toll-free voice mail is available after hours, seven days a week. Call us at (800)788-0949 and have your credit card ready!
ORDERING BY EMAIL: Send us an Email at TADE@4thWayFulfillment.com. Please include title, code #, quantity, your name and address, name and address for order delivery (if different than yours), credit card # with expiration date.
ORDERING ON-LINE: ThroughADogsEar.com and Sound-Remedies.com are secure sites hosted by Yahoo!.com. To order on-line, simply press the order button on the bottom of each product page. You may change your order at any time prior to the final sale. If you need to change or cancel your order after it has been electronically completed, either send us an Email at TADE@4thWayFulfillment.com. or call and leave instructions at (800)788-0949.
Shipping Information
Domestic US shipping is by USPS or UPS. Please allow 1-2 weeks for domestic delivery. International shipping is via air mail with charges added afterwards.
DELIVERY OPTIONS
DOMESTIC DELIVERY: Depending on order value and/or quantity, we ship via the following three methods: US First Class, USPS 3-Day Priority Mail, or UPS. $5.50 for the first item, $1.00 for each additional item.
EXPEDITED DELIVERY: UPS 2nd-Day Air is available within the continental USA for an additional $13-18.00 per package depending on region of the USA. Please indicate "2nd Day Air" on your order. This additional fee will be added to your total order cost.
INTERNATIONAL DELIVERY: Unless arranged otherwise, all international orders will ship via US Postal Service Express Mail or UPS. This allows us to insure and track the package in the event of delivery delay. Actual shipping fees plus $5.00 for handling will be added to your order after you've placed it. You will not see the shipping/handling charges on your initial order; they will be added after order is shipped.
If you have special delivery requirements, call us at (800) 788-0949 (USA) or (805) 278-9400 (outside US), and we will do our best to facilitate timely delivery to locations world-wide.
RETURN POLICY
30-Day MONEY BACK GUARANTEE!
Sound Remedies and Through a Dog's Ear.com takes great pride in the music and books we distribute. If a recording does not meet your expectation we will gladly refund your money or replace it for you, once you have returned the original recording within the undamaged CD case with printed materials. In the event materials have been damaged, there will be a $3.00 fee per item.
Refunds or exchanges must take place within 30 days of the purchase date. Shipping and credit card fees are not included in any return calculation. Individual items from package sets are not returnable. Return policy applies to audio recordings only.
In the unusual event that a recording is defective, we ask that you return it within 30 days of the purchase date for an exchange. Additional shipping charges do not apply to exchanges for defective merchandise.
HOW TO RETURN OR EXCHANGE MERCHANDISE
On the bottom right of the receipt accompanying your order, you will find a peel-off label with your name at the top and Sound-Remedies c/o 4th Way Fulfillment at the bottom. Simply repack your order to avoid damage, put this label on the package, and provide adequate postage. Please include instructions as to a refund or an exchange.
QUESTIONS? Feel free to ask! TADE@4thWayFulfillment.com.
